Amadeus signs a strategic agreement with Tata Consultancy Services

Amadeus signs a strategic agreement with Tata Consultancy Services, a leader in technological innovation

TCS will support the development of a customer service interface for Amadeus Nevio

March 19, 29026 — Amadeus has entered into a strategic partnership with Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, to accelerate the transformation of the travel technology sector. This collaboration will span numerous business areas, including airlines, hospitality, airports, payments, and distribution.

Initially, this collaboration will see TCS support the implementation of Amadeus Nevio, enabling faster and more efficient deployment of the solution across multiple airlines as it scales.

The collaboration between Amadeus and TCS on Amadeus Nevio will include the development of the user interface for the new Amadeus Nevio Service Center solution: a customer service interface designed for airline teams, built on Nevio APIs. The support service is designed to handle data-driven service models, with AI capabilities to help airlines improve first-contact resolution rates, reduce average handling time and service costs, while maintaining human decision-making. Customer service is considered a key area for airlines, which are increasingly focusing on traveler needs. The collaboration between Amadeus and TCS aims to ensure the efficiency and user-friendliness of the service center solution. It also aims to enable the deployment of a fully operational solution from the early phases of the Nevio rollout program. The interface developed by TCS will allow airline customer service teams to easily and fully leverage Amadeus features.

This partnership also opens the door to the customization of the Nevio Service Center for airlines, in the form of an additional professional service managed by TCS. Other areas being explored in connection with Nevio include the possibility for TCS to provide support staff to accelerate implementation, testing, and other aspects of Nevio delivery.

In the long term, the partnership between TCS and Amadeus is expected to extend across multiple Amadeus business areas, with collaboration focused on technology and innovation, including cloud-based and data-driven capabilities, promoting responsible AI adoption and enabling faster and more cost-effective deployment of Amadeus Nevio solutions across the travel ecosystem. This expanded partnership will enable better alignment between platforms, capabilities, and solutions, helping Amadeus accelerate development, scale integration, and ultimately improve travel.

Cyril Tetaz, EVP Airline Solutions at Amadeus, said: “TCS is one of the largest technology service providers in the world and brings travel industry expertise as part of the Tata group, which operates several airlines. Our strategic partnership will accelerate the deployment of innovative travel technologies for our customers globally, helping them deliver an even better customer experience. By combining the Amadeus platform with AI-driven capabilities, we are fostering cross-industry collaboration between providers, partners, and customers. We are delighted with this partnership and look forward to working together to improve travel.”

Arun Pradeep Surendra Mohan, Business Head – Travel, Transportation & Hospitality, EMEA & APAC, TCS, said: “Our strategic partnership with Amadeus marks an important milestone in redefining the future of travel technology. By combining the power of the Amadeus platform with TCS’s deep expertise in AI, cloud, and large-scale transformation, we are moving beyond traditional integration toward true co-innovation. Together, we are developing scalable and intelligent solutions, such as the Amadeus Nevio Service Center, enabling airlines to accelerate their commercial transformation, enhance operational agility, and deliver seamless and personalized experiences to travelers worldwide.”

About Tata Consultancy Services
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the preferred technology partner for leading organizations worldwide. Since its founding in 1968, TCS has upheld the highest standards of innovation, technical excellence, and customer service.

The Group aims to become the largest global provider of AI-powered technology services and enables its clients to transform across all layers of the AI stack, from infrastructure to intelligence.

Rooted in the Tata Group heritage, TCS is committed to creating long-term value for its clients, investors, employees, and the wider community. With a highly skilled workforce across 55 countries and 202 service delivery centers worldwide, the company has been recognized as a top employer across six continents. Thanks to its ability to rapidly implement and deploy new technologies, the company has established long-term partnerships with its clients, helping them become perpetually adaptive enterprises. Many of these relationships have lasted for decades and have spanned every technological cycle, from the mainframes of the 1970s to today’s artificial intelligence.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the New York Marathon, the London Marathon, and the Sydney Marathon, with a focus on promoting health, sustainability, and community empowerment.

TCS generated consolidated revenues of over US$30 billion for the fiscal year ending March 31, 2025.

About Amadeus

We improve travel for everyone, everywhere in the world, through innovation, partnerships, and our responsible approach toward the planet, people, and places around us.

Our technology drives the travel industry forward. It enables more open ways of working. More connected, traveler-centric ways of thinking. Our open platform connects the entire travel ecosystem—from startups to major industry players and governments. Together, we are transforming the way the world travels.

We are turning travel into a force for social and environmental good. We share a collective responsibility to protect the places we visit and the people we meet, ensuring that travel continues to have a positive impact on our world.

We innovate to meet new needs and address real challenges. We are a global and highly diverse company, with more than 150 nationalities represented among our employees. Our people are passionate about travel and technology.

We are listed on the IBEX 35 on the Spanish Stock Exchange under the symbol AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the past thirteen years.

Source: Amadeus