Airports Authority of India to use SITA BagManager to improve baggage handling at airports

AIR TRANSPORT IT SUMMIT, JAIPUR, INDIA – 22 March 2018 – The Airports Authority of India (AAI), which manages 126 airports across India, has expanded SITA’s baggage management solution to 15 airports. SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, significantly reducing the chances of baggage mishandling.

This follows the implementation of SITA’s BagManager at Kolkata and Chennai Airports in 2015 and is in line with the AAI’s vision of rolling out standard airport infrastructure across all their airports to drive greater efficiency across the airport network. The implementation of SITA’s baggage solution will also help AAI’s customer airlines progress towards complying with IATA Resolution 753 by tracking bags across key points in the journey.

The 15 airports are Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.

As part of the expanded agreement, the AAI will also deploy SITA Airport Management Solution to two further airports – Goa and Lucknow airports – taking the total number of India airports using this technolgy to 12. SITA Airport Management Solution is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management Solution, the airports will have access to real-time data to better anticipate, plan and control their operations.

Guruprasad Mohapatra, Chairman of Airports Authority of India, said: “As passenger traffic increases across India, we need to be smarter in the way we manage our airports and smart technology is the answer. SITA’s experience in India and its solutions make it possible to manage our network of airports in a more efficient and effective way, delivering a better service to our passengers while accommodating rapidly rising passenger numbers.”

The AAI continues to invest in new airport infrastructure and technology across India to meet growing passenger traffic. India is expected to become the third biggest passenger market by 2025 with more than 400 million passengers a year. This investment includes new development works at Lucknow, Deoghar, Rajkot and Allahabad airports.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said: “India has long been an important market for SITA. With our sharpened focus on delivering solutions at the airport – including passenger processing and baggage management – we are able to support AAI with new technologies that make it easier to operate their airports and deliver a great passenger experience.”