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Airlines look for new ways to solve a $60 billion problem

DUBAI, United Arab Emirates and MADRID, Oct. 17 2016 /PRNewswire/ — Bad weather, natural disasters and strike action cost the travel industry up to an estimated $60 billion annually, equating to some 8% of global industry revenues, a new report on flight disruption finds today.


Airline Disruption Management, written by leading airline IT consultancy T2RL and commissioned by Amadeus, also finds that disruption spreads ‘virally’ throughout the travel ecosystem: the knock-on impact of planes and crews not arriving as intended means highly optimized networks see further cancellations and delays often from a relatively minor initial problem.

The report also finds that industry regulations such as the Tarmac Delay Rule in the US1 and Mandatory Compensation for Delays across the EU2 are incentivizing airlines to develop standard procedures for handling disruption situations.

T2RL’s analysis for the report identified a range of findings based on interviews with leading experts from organizations across the travel industry, including American Express GBT, ANA, Gatwick Airport, IATA, Southwest Airlines, Star Alliance, Swiss International Airlines, and Yas Viceroy Hotel.

Other key findings include:

  • We are heading for a technology breakthrough: Increased motivation of airline boardrooms to invest in addressing disruption management combined with increasing attention and promising initial proof of concepts from IT vendors indicate a breakthrough is highly likely in coming years.
  • Collaboration is critical to have an integrated approach: Better communication between operations managers, airports and airline service companies will lead to greater collaboration. In future, even airlines that compete vigorously will work together during times of disruption.

Ira Gershkoff, Principal Consultant, T2RL & the report’s author, commented: “There is every reason to believe the historic challenge of re-routing planes, crew and passengers during disruption will finally be addressed over the next several years. After a period of limited investment, the will has once again returned across airline boardrooms, driven in large part by the need to deliver reliably on ancillary product sales. What’s important is that service providers are collaborating across the entire industry to mitigate the impact on the traveler.”


Julia Sattel, Global Head of Airline IT, Amadeus, added: “Disruption management is one of the most significant operational challenges our airline customers face. Any inroad made into this $60 billion a year problem will yield substantial return on investment, not to mention addressing a frustration that tops passenger satisfaction surveys year after year. Needless to say, Amadeus technicians and engineers are working to solve the disruption management challenge right now.”

A panel of senior figures from across the industry will discuss the report’s findings during a session at IATA’s World Passenger Symposium on Tuesday 18th October.

To download the report, please visit

Notes to the editors:

About T2RL

Travel Technology Research Ltd, trading as T2RL, is an independent research and consulting company that specialises in the market place for IT systems. Based on data gathered and analysed since the year 2000, it has defined and tracked classifications of airlines and their IT providers. Its research is used by airlines to enable them to make informed choices of systems and vendors, and by the vendors to help them develop products that best meet the current and future needs of the airline industry.

About Amadeus

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 14,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as over 70 local Amadeus Commercial Organizations globally and has a presence in more than 190 countries.

The group operates a transaction-based business model.

Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index.

To find out more about Amadeus please visit, and for more on the travel industry.

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